Terms of service
Plain terms, stated once. If anything here conflicts with what a technician tells you on site, the written estimate governs.
Scope of work
Hibernia Cold Systems services Sub-Zero refrigeration equipment. We do not service other manufacturers' appliances, and we will say so rather than take a job we are not the right shop for.
The diagnostic fee
A flat $129 covers the visit and the diagnosis. It is credited toward the repair if you go ahead with the work.
The fee covers attendance and diagnosis. It is payable whether or not you go ahead with the repair, and it is credited in full against the repair if you do.
Estimates
You get a written estimate before any part is ordered or any labour is billed. Nothing proceeds without your approval.
If the work turns out to need more than the estimate covers, we stop and issue a revised estimate before continuing.
Warranty
Labour is warranted for 90 days and parts for 365 days from the date of the repair. Genuine OEM parts are used throughout.
The warranty covers the part we supplied and the labour we performed. It does not cover unrelated faults that appear later, damage from power events, misuse, or work carried out by anyone else in the interim.
Access and safety
Built-in refrigeration is heavy and is often installed into fitted cabinetry. We need a clear route to the unit. Where an appliance cannot be moved safely without risk to the cabinetry or the floor, we will tell you before anything is attempted.
Limitation
Our liability is limited to the value of the work performed. We are not liable for spoiled food, consequential loss, or losses that could have been avoided by acting on a diagnosis we provided in writing.
Non-affiliation
Hibernia Cold Systems is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Sub-Zero or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.